UPSKILL BEE
Refund & Cancellation Policy
Effective date: September 2026 | Last updated: September 2026
This Refund & Cancellation Policy ("Policy") explains the circumstances in which Upskill Bee may accept, review, or process cancellation and refund requests for paid learning programmes, workshops, courses, memberships, and other paid offerings. It applies to purchases made through Upskill Bee websites, checkout pages, applications, or authorised payment channels. This Policy should be read together with the applicable Terms of Service and Privacy Policy.
Quick Summary
- Eligible refund requests should normally be submitted within 72 hours after successful payment.
- The refund period is calculated from the date and time the transaction is successfully completed.
- After the applicable refund period, purchases are generally considered final unless an exception in this Policy or applicable law applies.
- Where a refund is approved, Upskill Bee generally initiates it within 7 business days.
- Free events and complimentary sessions do not have a refundable participation fee.
1. Free Events and Complimentary Sessions
Some Upskill Bee workshops, webinars, introductory sessions, or learning events may be offered without an attendance fee. Because no participation fee is charged for such an event, registering for a free event does not create a refund claim.
If a free event is postponed, cancelled, or moved to another date by Upskill Bee, registered participants will be informed through the contact details available to us. Where reasonably possible, an alternative session or date may be offered.
Any paid course, programme, membership, bundle, or other product promoted alongside a free event is a separate purchase and is governed by the terms applicable to that paid purchase.
2. Purchases Covered by This Policy
This Policy may apply to paid courses, live learning programmes, workshops, cohorts, memberships, bundles, digital learning products, and other paid educational services offered by Upskill Bee.
The price, programme inclusions, access period, delivery format, and any special cancellation terms applicable to a purchase will be displayed before or at the time of payment.
Unless stated otherwise, prices are displayed in Indian rupees. Applicable taxes, including GST where relevant, may be included or displayed separately in the purchase information.
3. Standard Refund Period
For an eligible purchase, you may request a refund within 72 hours from the successful completion of the payment.
The applicable time will be determined using the transaction records available to Upskill Bee or the relevant payment provider.
Submitting a request within the 72-hour period does not automatically mean that the refund will be approved. The transaction may be reviewed against this Policy, the applicable product terms, and any exclusions.
If a particular product, promotional offer, or checkout page clearly specifies a different refund condition, that specific condition may apply to the relevant purchase.
4. Requests Made After the Refund Period
Once the standard 72-hour period has passed, a purchase will ordinarily be treated as non-refundable. Upskill Bee may nevertheless review requests involving duplicate payments, technical failures, non-delivery of a purchased service, or other circumstances where a refund is appropriate or legally required.
5. Situations Where Upskill Bee May Provide a Refund
- Duplicate transaction — Where the same purchase has been successfully charged more than once, the additional verified charge may be refunded.
- Access failure after payment — If payment is confirmed but the purchased service or access cannot be provided due to an issue attributable to Upskill Bee, we may provide access or, where appropriate, refund the affected payment.
- Cancellation by Upskill Bee — If Upskill Bee cancels a paid programme and cannot provide a reasonable replacement, an appropriate refund may be offered.
- Material non-delivery — If a paid service cannot reasonably be delivered as purchased because of circumstances within Upskill Bee’s control, we may consider a full or proportionate refund.
- Unauthorised payment — Suspected unauthorised transactions should be reported promptly to Upskill Bee as well as the relevant bank or payment provider.
- Mandatory consumer rights — Nothing in this Policy is intended to remove rights or remedies that cannot legally be excluded.
6. Circumstances Generally Not Eligible for Refund
- A change of mind after the applicable refund period.
- Inability to attend a scheduled live session because of personal commitments, unless Upskill Bee has expressly offered a cancellation or transfer option.
- Failure to complete, participate in, or make use of the purchased programme.
- Dissatisfaction with an individual’s career, income, employment, promotion, business, or other personal outcome. Upskill Bee provides learning and training services and does not guarantee a particular professional or financial result.
- Bank, payment gateway, currency conversion, financing, or other third-party charges, except where the law requires otherwise or the charge resulted from an error attributable to Upskill Bee.
- Purchases made under a promotional offer that expressly states that the offer is non-refundable, subject to applicable law.
- Accounts restricted or terminated for violating applicable terms, including unauthorised sharing of access credentials, copying or redistribution of learning content, or unauthorised recording of sessions.
7. Cancellation Before a Programme Begins
If a particular paid programme has not yet started, you may submit a cancellation request within the applicable refund period. Eligibility will be assessed according to this Policy and any programme-specific cancellation terms displayed at purchase.
A cancellation request does not automatically cancel a payment unless Upskill Bee confirms the cancellation and refund where applicable.
8. How to Submit a Refund Request
Refund requests should be sent to Upskill Bee using the contact information below or any dedicated refund/support channel communicated for the relevant purchase.
To help us locate and review the transaction, please provide:
- Name used for the purchase.
- Email address and phone number associated with the purchase.
- Order ID, transaction ID, or payment reference, if available.
- Name of the course, workshop, programme, or product.
- Payment date and approximate payment time.
- A short explanation of the reason for the request.
We may request additional information that is reasonably necessary to verify the transaction and assess the request.
9. Review of Refund Requests
Upskill Bee will review refund requests using the applicable purchase information, payment records, programme terms, and relevant account or access information where necessary.
We aim to acknowledge refund requests within 2 business days. Where reasonably possible, we aim to communicate the outcome within 7 business days, although complex cases may require additional time.
10. Refund Processing
Where a refund is approved, it will normally be initiated to the same payment method used for the original transaction.
Refunds are not ordinarily paid in cash or transferred to an unrelated account or payment method.
Upskill Bee generally initiates approved refunds within 7 business days. The time taken for the funds to reach the customer may depend on the payment gateway, bank, card issuer, UPI provider, wallet, or other financial institution.
For EMI, financing, or buy-now-pay-later purchases, the applicable lender or payment provider may have additional procedures. Charges imposed by such third parties may not be recoverable from Upskill Bee.
Once a refund has been processed, access to the relevant paid product may be suspended or cancelled.
11. Payment Disputes and Chargebacks
If you believe there is an issue with a payment, please contact Upskill Bee first so that we can review the transaction and attempt to resolve the matter.
If a chargeback or payment dispute is initiated, access to the relevant paid service may be temporarily restricted while the dispute is being reviewed.
Where a dispute involves suspected fraud, misuse, or abuse, Upskill Bee may take appropriate action under its applicable terms and the law.
12. Transfers, Deferrals and Programme Changes
Where a programme offers a transfer, batch change, or deferral option, the availability and conditions will depend on the programme and available capacity.
A learner may request a transfer or deferral where such an option is offered, but approval is not automatic. A seat or account may not be transferred to another person without written approval from Upskill Bee.
Any approved transfer or deferral may be subject to additional conditions communicated at the time of approval.
13. Changes to Products or Schedules
Upskill Bee may occasionally modify programme schedules, trainers, session timings, delivery methods, or other operational details where reasonably necessary. Where a material change affects a purchased service, we will communicate the change and, where appropriate, provide a reasonable alternative.
A change that does not materially affect the purchased service will not ordinarily create an automatic refund entitlement.
14. Updates to This Policy
Upskill Bee may revise this Policy from time to time to reflect changes in our programmes, payment processes, services, or applicable requirements.
The version applicable at the time of purchase will generally govern that purchase, except where a later change is required by law. Updated versions will be published through the relevant Upskill Bee website or service.
15. Contact for Refunds and Grievances
For refund requests, cancellation questions, or payment-related concerns, please contact:
Upskill Bee
Legal entity: SKA Finance Advisors
H Tower, DLF Capital Green
Motinagar, Delhi, 110015
Email: upskillbee54@gmail.com
Please include your transaction or order reference wherever possible so that we can identify the purchase promptly.
16. Governing Law
This Policy is intended to be governed by the laws of India, subject to any mandatory rights or remedies available to consumers under applicable law.
Subject to applicable law, disputes relating to this Policy or a purchase may be subject to the jurisdiction of the courts at New Delhi.
Upskill Bee • Refund & Cancellation Policy • September 2026